Technical issues

If you are having problems with buying a ticket via the Internet or while browsing the lot.com website:

online form

Baggage-related complaints

If your baggage has been delayed, lost or damaged:

Please send your comments to the carrier operating the final section of your journey.

In order to find out what you are permitted and prohibited from carrying in your baggage, as well as how to arrange for the carriage of non-standard items and the costs related to this:

See conditions for the carriage of baggage

online form

Passenger inquiries and feedback

Refunds and invoices

In order to obtain a refund on a flight ticket or an invoice, please contact the office which issued your ticket. If the ticket was bought via the lot.com website, then please contact our Call Center.

Future Travel

In order to obtain information relating to a forthcoming flight, please contact our Call Center.

Customer Relations

Our Customer Relations team focuses on responding to issues related to your past travel experience with LOT Polish Airlines.

You can contact our Customer Relations team by post, fax or by using

online form

Customer Relations

PLL LOT S.A.

ul. 17 Stycznia 39

00-906 Warszawa<

Fax: +48 22 606-73-99

Call Center phone number:801 703 703

Mobile phone users:+482219572 / E-mail: lot_info@lot.pl